Inspirational Quotes for the Hospitality World
10 Most Inspirational Hospitality Quotes We Could All Learn From
It’s difficult to think of another industry that is more dynamic, fast-paced, exciting, diverse, and sometimes stressful, as the hospitality industry. In this ever-evolving world of hospitality, every day is different and you will rarely experience the same situation twice. Whether you work or have a hospitality internship or trainee program in a hotel, resort, restaurant, or another type of establishment, sometimes you may feel a little bit unmotivated after the long days of sharing your smile with the world. When things can get overwhelming, hospitality industry professionals may need sometimes, like everyone else, a boost of motivation to get through the day-to-day operations.
Even if you are not a hospitality professional, you may find these quotes inspirational. There are many empowering quotes out there, but our team compiled a list of 10 of the most powerful and inspirational quotes that we love and we could all learn from.
“Courteous treatment will make a customer a walking advertisement”
Almost every team member in a hospitality industry interacts with guests, or potential guests every day. As a hospitality professional, you represent your organization and you need to remember that your behavior, appearance, and customer service are extremely important in the industry.
“Success seems to be connected to action. Successful people keep moving. They make mistakes, but they don’t quit.”
We love this quote from Conrad Hilton, Founder of Hilton Hotels. Becoming successful is often correlated with taking action and working hard towards your goals, rather than giving up or focusing on the negative aspects of the journey. The road may be bumpy, but it’s important to learn from the experiences and continuously grow.
“I tell our people all the time ‘Success is never final’, and it isn’t, it’s a lot easier sometimes to get to the top than it is to stay there.”
John Willard Marriott, Founder of Marriott Corporation, built an international hospitality empire and kept it at the top among other international chains for many years. The hospitality world has always tried to be consistent in providing quality service to its guests. Practice makes perfect and staying on top requires consistency and adaptation. The behavior and preferences of guests change over time and in order to stay successful, you must adapt your hospitality business or service to different standards.
“Your most unhappy customers are your greatest source of learning.”
If a guest takes the time to complain or give you feedback on your service, that means they truly care about your business and service and they want to see it improve. Take the time to listen to the feedback and learn from it. You may find yourself growing and improving your customer service.
“The best way to find yourself is to lose yourself in the service of others…”
Service is at the core of the hospitality industry. By providing top notch customer service you will learn quite a bit about yourself in the process.
“Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.”
We know that it’s difficult to resist the temptation of saying what’s going through our mind, especially when we are angry and stressed. It requires an advanced set of skills to say the right thing at the right moment and no one wants to say words that they are going to regret. Practicing being calm and patient in stressful situations will definitely help you grow on both professional and personal levels.
“When you acknowledge, as you must, that there is no such thing as perfect food, only the idea of it, then the real purpose of striving toward perfection becomes clear: to make people happy, that is what cooking is all about.”
A favorite quote from awarded American chef, Thomas Keller, that reminds us cooking is not all about outdoing ourselves with fantastic dishes, but also about inspiring emotion from your guests through the food you prepare.
“Hospitality is making your guests feel at home, even if you wish they were.”
Let’s be honest, there’s no place like home. However, hospitality industry professionals try to make guests feel like they are home and it’s usually done through personalization. As a hospitality professional, you will always find yourself in situations where guests have different requests. Accommodate the requests within your power and if it’s not possible, at least you tried.
“People will forget what you said. They will forget what you did. But they will never forget how you made them feel.”
Always strive to leave the guests with a good feeling. They will always remember how you made them feel and compliment your service and business.
“Be so good they can’t ignore you.”
Last but not the least, we wanted to finalize the list with this quote from actor Steve Martin. We love this quote and we think it’s very inspirational for our young hospitality professionals who are just jump-starting their careers with one of our J-1 hospitality internship or trainee programs.
We hope these words of wisdom have given you an extra boost of motivation, made you smile, or challenged you to get out there and become the best version of yourself.